Sadly, there is nothing I can do about the time it takes for delivery. I truly think it isn't the US slowing things down, but is the customs offices in Germany. They seem to open every single package - not only for Germany but also for other European countries. It occasionally takes as little as 5 days for deliveries and sometimes it takes 2 months! It's sad for the customer who is often disappointed if an item is late for an occasion, and I have to say, I hate responding to emails when I am helpless and can do nothing about it. I feel for the buyer, but tracking is not available to other countries, so I am left only able to encourage patience.
Today I have therefore made the decision that all my packages to Europe and the US will go priority mail from today onwards, instead of first class mail. Priority mail takes 2 - 3 business days in the US and 6 - 10 business days to Europe. Much better service for my customers - and only a little bit more expensive.
This means that the last day that I will accept orders for Christmas delivery is:
For the US - December 19th
For European countries - December 11th
Yes, plenty of time for all that shopping yet! Hope you are getting into the Christmas/Holiday spirit!
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1 comment:
Hello! Thanks for your post. I sell on Etsy and often send items internationally. I share your frustration. I strive for good service on my end and feel helpless when packages are delayed by mail. I'm going to change my shipping policies as well.
Susan
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